Tech Ops Project Coordinator
Wilmington, DE
Full Time
Mid Level
About Us:
RCH Solutions is an established and rapidly growing global provider of computational science expertise within Life Sciences and Healthcare. At RCH Solutions, our team rallies around a culture crafted for learning and achieving. We are relentless in our pursuit for innovation and demanding of ourselves to deliver a ground-breaking computing experience for our clients, so that they can deliver life-saving science to humanity.
Core Values
At RCH, our Core Values are more than just words—they represent the threads that weave together the fabric of our culture. Used as a guide when interviewing new team members; as a barometer when evaluating our performance as individuals and teams, and even when deciding which customers to work with, RCH’s Values embody the behaviors upon which we measure our success and create a framework for our growth as people and professionals.
Our Core Values:
Job Description:
RCH Solutions is seeking a highly organized and proactive Tech Ops Project Coordinator to join our IT and Technical Operations team. In this role, you will play a critical part in coordinating and supporting the delivery of IT and Tech Ops projects across pharmaceutical operations. You will act as a key liaison between scientific end users, internal IT teams, external vendors, and the Desktop Support team to ensure seamless project execution and alignment with stakeholder expectations. This position requires strong time management, project coordination skills, and familiarity with Windows 11 environments to support scientific workflows and laboratory systems.
Role and Responsibilities:
Great talent should benefit from a great work environment. If you join our team, you’ll have access to:
**This role requires the candidate to be onsite daily at our client facility in Wilmington, DE
**Candidates must not require sponsorship now or in the future.
RCH Solutions is an established and rapidly growing global provider of computational science expertise within Life Sciences and Healthcare. At RCH Solutions, our team rallies around a culture crafted for learning and achieving. We are relentless in our pursuit for innovation and demanding of ourselves to deliver a ground-breaking computing experience for our clients, so that they can deliver life-saving science to humanity.
Core Values
At RCH, our Core Values are more than just words—they represent the threads that weave together the fabric of our culture. Used as a guide when interviewing new team members; as a barometer when evaluating our performance as individuals and teams, and even when deciding which customers to work with, RCH’s Values embody the behaviors upon which we measure our success and create a framework for our growth as people and professionals.
Our Core Values:
- Embrace Excellence: We strive for best in class delivery of innovation and service.
- Be Accountable: Integrity, ownership and accountability are non negotiables.
- Adventure Together: We are committed to fostering a culture that embraces continuous improvement.
- Succeed as a Team: We believe harnessing the power of a team drives outcomes not achievable by individuals.
- Boundaries and Balance: Work-life balance is a core facet of our culture.
Job Description:
RCH Solutions is seeking a highly organized and proactive Tech Ops Project Coordinator to join our IT and Technical Operations team. In this role, you will play a critical part in coordinating and supporting the delivery of IT and Tech Ops projects across pharmaceutical operations. You will act as a key liaison between scientific end users, internal IT teams, external vendors, and the Desktop Support team to ensure seamless project execution and alignment with stakeholder expectations. This position requires strong time management, project coordination skills, and familiarity with Windows 11 environments to support scientific workflows and laboratory systems.
Role and Responsibilities:
- Coordinate and support the delivery of IT and Tech Ops projects, ensuring tasks are completed on time and meet stakeholder requirements.
- Serve as the primary point of contact between scientific end users (e.g., process development, QC, manufacturing science), internal IT teams, and external vendors to facilitate smooth project execution.
- Collaborate closely with the Desktop Support team to ensure effective communication, issue resolution, and coordination for hardware/software needs related to scientific workflows.
- Assist in managing vendor relationships, tracking deliverables, and escalating issues to keep system implementations and upgrades on schedule, in partnership with the IT Solutions Lead.
- Support the IT Solutions Lead by maintaining project documentation, following up on tasks, and driving progress on cross-functional initiatives.
- Translate scientific and technical requirements into structured project plans and clearly defined deliverables for IT and business stakeholders.
- Oversee issues, tickets, and service requests managed by the Desktop Support team, with a focus on Windows-based environments and laboratory systems.
- Identify bottlenecks and recommend process improvements to enhance project coordination and service delivery.
- Proven time management and project coordination skills, with experience in a project management or liaison role.
- Familiarity with Windows 11 and experience supporting Windows-based environments, preferably in a scientific or laboratory setting.
- Strong communication and interpersonal skills to effectively collaborate with scientific end users, IT teams, and external vendors.
- Ability to translate technical and scientific requirements into actionable project plans and deliverables.
- Experience working with cross-functional teams and managing vendor relationships.
- Detail-oriented with a proactive approach to problem-solving and process improvement.
- Familiarity with IT service management processes, including issue tracking and resolution.
- Experience in pharmaceutical or scientific operations is preferred but not required.
- B.S. in Chemistry, Biology, Computer Science, Engineering, or related discipline or equivalent degree plus experience
Great talent should benefit from a great work environment. If you join our team, you’ll have access to:
- A competitive salary and bonus package based on experience
- Comprehensive health and wellness benefits, including Medical, Dental, and Vision Insurance
- Company-provided Life and Long-Term Disability Insurance
- Company-sponsored 401(k) Plan
- Company-provided continuing education benefit
- Team-focused culture and unlimited opportunity for advancement
**This role requires the candidate to be onsite daily at our client facility in Wilmington, DE
**Candidates must not require sponsorship now or in the future.
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